Description
Dimensions
Delivery & Installation
We offer free standard delivery across UK mainland (excluding AB, DD, PH, PL, EX, TQ, and TR). Stock items are typically delivered within 5–7 working days, while made-to-order sofas have confirmed delivery times after purchase. Some postcode areas may take up to 10 working days. If you miss your delivery or request changes within 48 hours of the scheduled date, additional charges may apply. For assistance, contact us at hello@sofas24.co.uk or 0330 1333841.
Returns & Refunds
You may request a return within 30 days of delivery.
For change-of-mind returns, customers are responsible for return costs and a 10% restocking/handling fee may be deducted from the refund.
Items must be returned unused, clean, undamaged, complete and safely packaged.
Customers must check dimensions, room size and delivery access before ordering. Product dimensions may vary by up to 5cm.
If your item arrives damaged, faulty or incorrect, contact us as soon as possible. If confirmed, we will offer a suitable solution.
Nothing in this policy affects your statutory rights.
To request a return, email hello@sofas24.co.uk with your order number, postcode, reason for return and photos where relevant.
Warranty
Lifetime Frame Warranty
At Sofas24, we are proud of the quality and craftsmanship of our sofas. That is why we offer a Lifetime Frame Warranty on all eligible sofas, giving you long-term peace of mind.
This warranty covers the main structural wooden frame against manufacturing defects under normal domestic use. Other parts of the sofa are covered under our tiered warranty.
Years 1–2: Comprehensive Cover
Covers manufacturing defects in the frame, springs, webbing, stitching, recliner mechanisms, cushion fillings, and upholstery.
Years 3–5: Structural & Mechanical Cover
Covers the internal frame, structural joints, springs, webbing, and recliner mechanisms. Fabric, leather, stitching, and cushion fillings are not covered after year two.
Year 6 Onwards: Lifetime Frame Cover
Covers the main wooden frame and foundational joints against breaking, snapping, or severe warping caused by a manufacturing defect.
What is not covered:
Normal wear and tear, cushion settlement, fabric or leather ageing, stains, spills, burns, pet damage, misuse, accidental damage, incorrect cleaning, commercial use, or damage caused by moving or storing the sofa incorrectly.
Made-to-order or bespoke sofas are not returnable for a change of mind, but they remain covered against manufacturing defects under this warranty.
To make a claim, please email your order number, photos, or a short video of the issue to hello@sofas24.co.uk. Our team will review your claim and respond within 48–72 hours.
This warranty is provided by Sofa Hub LTD, trading as Sofas24, and does not affect your statutory rights under UK consumer law.
Need to Know
| Assembly | All sofas arrive pre-assembled except for corner sofas, which need minimal setup. |
|---|---|
| Back Cushion | Made from eco-friendly foam and fiber for lasting comfort. |
| Seat Cushion | High-density foam ensures durability and support. |
| Note | All pillows will match the selected fabric color. |
| Sturdy Frame | Each joint is glued and screwed for durability. |
|---|---|
| Disassembly | Easily taken apart and reassembled when moving. |
| Guarantee | Includes a Lifetime structural warranty. |
| Comfort Level | Medium Firm - Supportive enough to keep its shape, while still comfortable enough to relax into. |
Why Choose Sofas24
Proudly Handmade in Yorkshire
We’re a family-owned UK sofa company with over 10,000 happy customers, known for quality craftsmanship, personal care, and no cheap imports or middleman costs — every piece is proudly made in the UK.
Lifetime Warranty & 30 Night Trial
We stand behind the quality of our products with a lifetime Warranty and a 30-Night Risk-Free Trial. If you're not completely satisfied, simply let us know within 30 days of purchase. We offer a hassle-free return process.
Free Room Delivery
We provide free delivery and bring your new sofa straight to your specified room, so you don’t have to worry about heavy lifting or hassle. Our team ensures a smooth, stress-free experience from our workshop to your home.
Rated Excellent on Trustpilot
Thousands of happy customers love our sofas, recliners and sofa collections
Lifetime Premium Product Insurance
Our sofas come with Lifetime premium protection, ensuring lasting peace of mind.
Structural Defects
Safeguards against flaws and imperfections that arise after the manufacturer’s warranty expires:
- Frame defects like breakage or warping
- Metal component bending and breakage
- Broken zips, castors, and buttons
- Seam and stitching separation
- Leather hide lifting or peeling on bed frames and dining chairs
hello@sofas24.co.uk
Call Now
0330 1333841
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