Refund policy

Return Policy

Sofas24: Effective Date February 1, 2025,

Sofas24 is committed to delivering high-quality merchandise that meets the highest standards for all our customers.

What do you need to know?

Changed Your Mind? You can return your item within 14 days from the purchase date.

As per our returns policy, your item(s) must be:

1. Unopened
2. Unused
3. In its original packaging (with tags)
4. In a resalable condition
5. Accompanied by proof of purchase

Any free items received with the product must also be returned.

14 Day Satisfaction Guarantee

We believe you’ll love our products, as we go the extra mile to design and create pieces that perfectly suit your home and style.

However, we understand that sometimes a product may not meet your expectations. If that happens, please review the following terms and conditions for change of mind returns.

We make every effort to accurately display the colors of our products on our website. If you're unsure how a sofa will look in your home, we offer free fabric and leather samples. Please keep in mind that the appearance of materials can be influenced by natural and artificial lighting, the color temperature of your lights, and your existing décor. If you choose to return a product because the fabric doesn’t look as expected in your space, this will be considered a change of mind return rather than a product fault, and the following terms and conditions will apply.

Change of mind returns are in addition to any rights you may have under the laws of England and Wales.

The Return

You must notify us of your intent to return the product within 14 days of receiving your delivery. To be eligible for a change of mind return, you must contact us within this timeframe and arrange the return of the goods to our warehouse.

If you prefer us to collect the items, a collection fee will apply. We will provide a quotation within 24 hours of your request, and the fee must be paid before the collection can be arranged.

Please review these terms and conditions carefully before requesting a return.

Order cancellation

To cancel an order for stocked items and receive a full refund, you must notify us before the items are dispatched from our warehouse. Once we receive your cancellation request, we will process your refund as soon as possible.

Custom-size sofas cannot be returned or canceled once production has begun.

Custom Colors

The following colors are classified as "Bespoke" or "Custom Colors." Once production has started, orders in these colors cannot be canceled or returned:

Bourneville, Burnt Orange, Cerise, Claret, Green, Lilac, Lime, Mole, Mustard, New Teal, Olive, Pink, Red, Sky, Teal, Turquoise, Apple, Beige, Denim, Duck, Mocha, Orange, Pink, Shark, Taupe.

Refund Process

Once the returned items arrive at our warehouse, they will undergo an inspection. If everything is in good condition, we will process your refund, deducting the original delivery charge. Refunds typically take 3-5 days to process.

Contact Us

If you have any questions or concerns about Sofas24's refund policy, please feel free to contact us through our website or via email at hello@sofas24.co.uk