Privacy policy

Privacy Policy

Effective Date: April 23, 2025

At Sofas24, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with us.

1. Who We Are

Sofas24 is operated by SOFA HUB LTD, a company registered in England and Wales.

Company Number: 15305823

Registered Office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

Email: hello@sofas24.co.uk

Phone: 0330 15305823

2. Information We Collect

We may collect and process the following information:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Order Details: Products purchased, payment details (handled securely via trusted payment processors), and delivery preferences.
Technical Data: IP address, browser type, operating system, and browsing behavior.
Marketing Preferences: Your preferences regarding receiving promotional communications.

3. How We Use Your Information

Your personal information is used to:

Process and fulfill your orders.
Contact you with updates or customer service-related inquiries.
Improve our products, services, and website experience.
Send you promotional content (if you’ve opted in).
Comply with applicable legal and regulatory requirements.

4. Sharing Your Information

We do not sell or rent your personal data.
We may share your information only with:
Our internal team for operational purposes.
Essential service providers (e.g., couriers, payment processors) to complete your orders.
Authorities, if legally required for compliance or safety reasons.

5. Data Security

We take data protection seriously and use secure methods to prevent unauthorized access, disclosure, or misuse of your personal data.

6. Your Rights

You have the right to:

Access the data we hold about you.
Request correction of any inaccurate information.
Request deletion of your personal data.
Object to direct marketing communications.
Restrict processing under certain circumstances.
Request transfer of your data to another service provider.
To exercise these rights, contact us at hello@sofas24.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. These small text files help us understand user behavior and improve functionality. You can manage cookie settings through your browser preferences.

8. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here with a revised effective date. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us:

Email: hello@sofas24.co.uk

Phone: 0330 15305823

Mailing Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

By using our website, you acknowledge and accept this Privacy Policy.