Shipping policy

Sofas 24 Limited
Effective Date: February 1, 2022

• Before Delivery
• Customers are responsible for ensuring the following before delivery:
• There is clear access to the house or building.
• There are no parking restrictions. Our courier vehicles are 3.5-ton Luton Vans.
• Measure any doors or hallways through which the furniture will be transported. A minimum width of 75cm is required. If the space is smaller, please contact our team before placing an order.
• The delivery charge covers delivery to the front door or ground-floor hallway. Delivery to other floors or rooms will incur an additional charge.
• You will receive a call 24 hours before the delivery date with a 4-hour time slot. Please ensure your provided phone number is accessible; failure to answer may result in delivery delays.
• A 1-hour notice will be given before delivery to ensure an adult is present to accept the order.

Order Processing Period

• Orders placed before 5:00 PM are processed on the same day.
• Orders placed after 5:00 PM will be processed the next day.
• Orders placed after 4:00 PM on Saturdays will be processed on Monday.
• A team member will contact you regarding the next available delivery window.

Delivery Timeframe

• We aim to deliver within 48 to 72 hours of purchase confirmation. Deliveries are made seven days a week.
• After order confirmation, a team member will contact you to schedule a suitable delivery date.
• To check the delivery date before placing your order, call us at 03301333841
• Custom-sized or made-to-order sofas may require additional time. Please confirm with a team member at the time of inquiry.

Delivery Charges & Locations

• Flat rate delivery charge: £80 to any location in the UK.
• Delivery charge for postcodes above SA30 or SY10: £130.
• No delivery service is available for the following postcodes:
• AB
• DD
• PH
• PL
• EX
• TQ
• TR  

Missed Deliveries

• Once your order is confirmed, we will schedule a delivery date and contact you 24 hours before with a 4-hour time slot and a 1-hour notice before arrival.
• If delivery is missed due to no response at the property, the order will be returned to us, and a redelivery charge will apply, equal to the original delivery charge.
• If you choose to cancel the order due to a missed delivery, the original delivery charge will not be refunded.

Changing Delivery Date

• You may change your delivery date by providing at least 48 hours’ notice.
• Changes made within 48 hours of the scheduled delivery date may incur a £50 fee.
• If the delivery is rescheduled on the same day after items have been dispatched, the full delivery charge will apply again upon redelivery.

Contact Us

For any questions or concerns, please contact us:

• Website: Visit our website
• Email: hello@sofas24.co.uk.
• Phone: 03301333841