Terms of service

Terms of Service

Effective Date: April 23, 2025

 

1. Company Information

Sofas24 is operated by SOFA HUB LTD, a company registered in England and Wales.

Company Number: 15305823

VAT Number: 03301333841

Registered Office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

Email: hello@sofas24.co.uk

Phone: 0330 15305823

2. Acceptance of Terms

By using our website, you agree to be bound by these Terms of Service. If you do not agree, you must not use our website. We recommend that you print a copy of these terms for your records.

3. Accessing Our Website

 

• Site Availability: Our website is made available free of charge. We do not guarantee that our site will always be available or uninterrupted.
• Your Responsibility: You are responsible for ensuring that anyone accessing our site through your internet connection is aware of and complies with these terms.
• Account Security: If you create an account, you must treat your login credentials as confidential. We reserve the right to disable any account that breaches our terms or security protocols.
  

4. Intellectual Property

All content on this website—including text, images, graphics, logos, and code—is the property of Sofas24 or our licensors. You may view or print content for personal use only. You must not modify, reproduce, or commercially exploit any part of our content without express permission.

 

5. Use of Information

All information on this website is provided for general information only. While we make efforts to ensure accuracy, we make no guarantees. Product images are for illustrative purposes only.

 

6. Products and Orders

When you place an order with us, a separate Terms and Conditions of Sale document will apply. We reserve the right to refuse or cancel orders at our discretion, particularly in the event of pricing errors or stock unavailability.

 

7. Returns and Refunds

Our return and refund policy is available on our website. Custom-size items and bespoke fabric orders may be subject to specific return restrictions. Please refer to our refund policy for full details.

 

8. Limitation of Liability

 

• We are not liable for business losses or damages resulting from the use of our site.
• Nothing in these terms limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.
• As a consumer, you have rights under UK consumer law, and nothing in these terms affects those rights.
  
  

9. Security

We do not guarantee that our site will be secure or free from bugs or viruses. You must not misuse our site by introducing malicious code, attempting to gain unauthorized access, or interfering with its operation.

 

10. Linking and Third Parties

 

• You may link to our homepage provided you do so legally and in a way that does not harm our reputation.
• You must not establish a link suggesting endorsement where none exists.
• We are not responsible for the content of third-party references or services that may appear on our site. These are for informational purposes only and are not endorsements.
  
  

11. Acceptable Use

 

• You must not use our website:
• In any unlawful or fraudulent way.
• To send, upload, or distribute any harmful, offensive, or misleading content.
• To impersonate others or misrepresent your affiliation.
• To interfere with the operation or security of the website.
• We reserve the right to remove content or disable access if you violate our acceptable use standards.
  
  

12. Changes to These Terms

We may revise these terms from time to time. Please check this page regularly for updates. Continued use of the website will be deemed acceptance of any changes.

 

13. Contact Us

If you have questions about these Terms of Service, you can contact us:

Email: hello@sofas24.co.uk

Phone: 0330 15305823

Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX