Terms of Service

Effective Date: September 2, 2025

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1. Company Information

Sofas24 is operated by SOFA HUB LTD, a company registered in England and Wales.

• Company Number: 15305823
• Registered Office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
• Email: hello@sofas24.co.uk
• Phone: 0330 1333841

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2. Acceptance of Terms

By using our website, you agree to be bound by these Terms of Service. If you do not agree, you must not use our website. We recommend printing a copy of these terms for your records.

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3. Accessing Our Website

• Site availability: We do not guarantee that our site will always be available or uninterrupted.
• Your responsibility: You are responsible for ensuring that anyone accessing our site through your internet connection complies with these terms.
• Account security: If you create an account, you must keep your login credentials confidential. We reserve the right to disable accounts that breach these terms.

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4. Intellectual Property

All content on this website—including text, images, graphics, logos, and code—is the property of Sofas24 or our licensors. You may view or print content for personal use only. You must not reproduce, modify, or commercially exploit any content without our permission.

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5. Use of Information

All information on this website is provided for general information only. While we make efforts to ensure accuracy, we do not guarantee it. Product images are for illustrative purposes only.

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6. Products and Orders

When you place an order with us, our Refund Policy and Shipping Policy apply. We reserve the right to refuse or cancel orders at our discretion, including for pricing errors or stock unavailability.

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7. Returns and Refunds

Our return and refund policy is available on our website. Custom-size items and bespoke fabric orders may be subject to specific return restrictions.

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8. Limitation of Liability

• We are not liable for business losses or damages from using our site.
• Nothing in these terms limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.
• As a consumer, you have rights under UK consumer law, and nothing here affects those rights.

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9. Security

We do not guarantee that our site will be secure or free from bugs or viruses. You must not misuse our site by introducing malicious code, attempting unauthorised access, or interfering with its operation.

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10. Linking and Third Parties

• You may link to our homepage legally and in a way that does not harm our reputation.
• You must not create a link suggesting endorsement where none exists.
• We are not responsible for third-party content linked from our site.

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11. Acceptable Use

You must not use our website:

• For unlawful or fraudulent purposes.
• To send, upload, or distribute harmful, offensive, or misleading content.
• To impersonate others or misrepresent your affiliation.
• To interfere with the operation or security of the website.

We reserve the right to remove content or disable access if these standards are violated.

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12. Changes to These Terms

We may revise these terms from time to time. Continued use of the website after changes will mean acceptance of the updated terms.

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13. Contact Us

If you have questions about these Terms of Service, contact us at:

• Email: hello@sofas24.co.uk
• Phone: 0330 1333841
• Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX