Description
Dimensions
Delivery & Installation
Once your product has been crafted to your specifications, we’ll contact you to arrange a convenient delivery date and time. The day before your scheduled delivery, we’ll provide a two-hour delivery window.
Our complimentary delivery service includes:
1. Live tracking on the day of delivery
2. Careful unpacking of your furniture
3. Assembly in the room of your choice
4. Place your order today and enjoy a seamless delivery experience.
Returns & Refunds
Sofas24 Returns – Quick Guide
1. Return Window:Returns accepted within 30 days of delivery. 2. Change of Mind:We arrange a two-person collection.
- A 10% restocking + pickup fee will be deducted from your refund.
- Missed or blocked collections may incur extra charges.
3. Our Fault (faulty, damaged, or incorrect items)
- Notify us within 48 hours with photos or videos.
- We’ll repair, replace, or refund and cover all costs.
- No fee applies in this case.
4. How to Start a ReturnEmail hello@sofas24.co.uk with:
- Your order number
- Items to return
- Pickup availability
5. Condition of Returns
- Items must be in new/resaleable condition with all parts and fixings.
- Use original packaging or suitable alternatives.
- Excess handling may reduce your refund.
6. Made-to-Order / Bespoke Items
- Not eligible for change-of-mind returns once production has started.
- (Your statutory rights remain unaffected.)
7. Refunds
- Processed within 5 business days after inspection.
- Your bank may take longer to release funds.
8. Exchanges
- Ask when requesting a return.
- We’ll confirm stock availability and any price difference.
9. Contact Us
- Email: hello@sofas24.co.uk
- Phone: 0330 133 3841
- Address: 27 Old Gloucester Street, London, WC1N 3AX, UK
This policy does not affect your statutory rights
Warranty
10-Year Tiered Guarantee Policy
At Sofas24, all sofas are handmade in the UK and built to last. To ensure your peace of mind, we offer a 10-year tiered guarantee covering manufacturing defects.
How It Works
Your guarantee starts from the delivery date and changes over time:
Years 1–2 (Full Cover)
Covers frame, springs, mechanisms, cushions, and upholstery.
Repair or replacement with all costs included.
Years 3–5 (Structural & Mechanical)
Covers frame, joints, suspension, and recliner mechanisms.
Excludes fabric, leather, and cushion fillings.
Parts and repair labor covered.
Years 6–10 (Frame Only)
Covers structural frame and joints only.
Excludes mechanisms, fillings, and upholstery.
Repair/replacement covered (call-out fee may apply).
What’s Not Covered
Normal wear & tear (creases, cushion softening)
Accidental damage (stains, burns, scratches, pets)
Misuse or improper care
Commercial use
Clearance/ex-display items (unless stated).
Need to Know
| Assembly | All sofas arrive pre-assembled except for corner sofas, which need minimal setup. |
|---|---|
| Back Cushion | Made from eco-friendly foam and fiber for lasting comfort. |
| Seat Cushion | High-density foam ensures durability and support. |
| Note | All pillows will match the selected fabric color. |
| Sturdy Frame | Each joint is glued and screwed for durability. |
|---|---|
| Disassembly | Easily taken apart and reassembled when moving. |
| Guarantee | Includes a 10-year structural warranty. |
| Comfort Level | Medium Firm - Supportive enough to keep its shape, while still comfortable enough to relax into. |
Why Choose Sofas24
Proudly Handmade in Yorkshire
We’re a family-owned UK sofa company with over 10,000 happy customers, known for quality craftsmanship, personal care, and no cheap imports or middleman costs — every piece is proudly made in the UK.
10 Year Warranty & 30 Night Trial
We stand behind the quality of our products with a 10-Year Warranty and a 30-Night Risk-Free Trial. If you're not completely satisfied, simply let us know within 30 days of purchase. We offer a hassle-free return process.
Free Room Delivery
We provide free delivery and bring your new sofa straight to your specified room, so you don’t have to worry about heavy lifting or hassle. Our team ensures a smooth, stress-free experience from our workshop to your home.
Rated Excellent on Trustpilot
Thousands of happy customers love our sofas, recliners and sofa collections
Accidental Damage
Shields against unexpected spills and stains arising from a range of household substances:
- Food and drinks
- Ink, paint, and dye
- Human and pet bodily fluids
- Cosmetics, soap, and shampoo
- Wax and polish
- Glue and superglue
- Dye transfer from clothing and newspapers
Structural Defects
Safeguards against flaws and imperfections that arise after the manufacturer’s warranty expires:
- Frame defects like breakage or warping
- Metal component bending and breakage
- Broken zips, castors, and buttons
- Seam and stitching separation
- Leather hide lifting or peeling on bed frames and dining chairs
hello@sofas24.co.uk
Call Now
0330 1333841
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