Premium Product Protection

Premium Product Protection

At Sofas24, we understand that furniture is not just a purchase—it's an investment in your comfort and home. That’s why we proudly offer our Premium Product Protection plan, designed to give you complete peace of mind by covering your products againstlife’s unexpected accidents and daily wear.

1. What Is Covered?

Our Premium Product Protection covers a wide range of accidental and structural damages, including:

• Structural damages such as frame cracks or joint failures.
• Accidental spills from food, beverages, and other liquids.
• Scratches, burns, and scuffs from daily use.
• Fabric rips, tears, or punctures.
• Flattening or breakdown of seat cushions and internal foam.
• Seam separation and other manufacturing defects.

This coverage applies to eligible products from the date of delivery and lasts up to five years, depending on the product and plan selected.

2. Why Choose Premium Protection?

Choosing our protection plan gives you access to:

• A stress-free claims process with minimal paperwork.
• Repair or replacement services at no additional cost.
• No hidden fees or deductibles.
• Access to certified technicians and care specialists.
• Assurance that your furniture stays in top condition for years to come.

Our goal is to make sure you enjoy your furniture without worry—whether it’s a family gathering, pets jumping on the couch, or daily wear and tear.

3. How to Make a Claim

In case of accidental damage or issues covered by the plan, simply reach out to our support team. We aim to resolve most claims quickly and efficiently.

You’ll be asked to provide:

• Your order number or proof of purchase
• A brief description of the issue
• Photos of the affected area (if applicable)

Once we receive your request, our team will guide you through the next steps for repair, cleaning, or replacement as necessary.

4. Terms and Conditions

• Claims must be made within the coverage period.
• Protection applies only to eligible items purchased directly from Sofas24.
• Damage resulting from misuse, neglect, or commercial use is not covered.
• The plan is non-transferable and applies only to the original purchaser.

Please review the full terms at the time of your purchase or contact us for more details.

5. Contact Us

If you have questions, need support, or would like to add Premium Product Protection to your order, please contact us:

Email: hello@sofas24.co.uk
Phone: 0330 15305823
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX